MeCrystal Notes
A Clear Return Window
Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, and returned with their original packaging. This helps us keep the process fair and protects delicate stones and jewelry components.
Return Basics
Start by contacting customer care with your order number.
Items should be unused, unworn, and in original packaging.
Final sale items, customized pieces, and gift cards are not eligible.
Shipping fees and return costs may vary by order and location.
Return Process
01
Contact Us
Send your order number, the item you want to return, and the reason so we can confirm eligibility.
02
Pack Securely
Use the original packaging when possible and protect stones or jewelry from rubbing during transit.
03
Review And Resolve
Once received, eligible returns are reviewed and then refunded or exchanged according to the confirmed path.
MeCrystal Notes
Exchanges And Gift Orders
If you want a different size, color, or stone, contact us before sending anything back. We can confirm availability and help decide whether a return, exchange, or new order is the cleanest path.
Helpful Return Details
Gift Orders
Gift recipients can contact us with the order number or purchaser email so we can find a respectful solution.
Natural Variation
Patterns, inclusions, and color shifts are expected in natural stones and are reviewed differently from damage.
Damaged Delivery
Photos of the item, packaging, and shipping label help us understand whether a carrier claim or replacement is needed.