MeCrystal Notes
A Clear Return Window
Eligible items may be returned within 30 days of delivery when unused, unworn, and in original packaging. Contact us before sending an item back so the care team can confirm the right path.
Refund Basics
Include your order number and checkout email when contacting support.
Items must be unused, unworn, and protected in original packaging.
Final sale items, gift cards, and customized pieces may be excluded.
Original shipping fees and return shipping costs may not be refundable.
Refund Flow
01
Request Review
Send your order number, item name, and return reason.
02
Ship Securely
Use protective packaging so stones and settings are not damaged in transit.
03
Inspection
Returned items are reviewed before refund approval.
04
Refund Issued
Approved refunds are issued to the original payment method.