MeCrystal Notes
A Clear Return Window
Eligible items may be returned within 30 days of delivery when unused, unworn, and in original packaging. Contact us before sending an item back so the care team can confirm the right path.
Refund Basics
Include your order number and checkout email when contacting support.
Items must be unused, unworn, and protected in original packaging.
Final sale items, gift cards, and customized pieces may be excluded.
Return shipping costs are the customer responsibility unless the item arrived damaged or incorrect.
Return address is provided after authorization so the correct handling location can be confirmed.
Refund Flow
01
Request Review
Send your order number, item name, and return reason to [email protected].
02
Authorization
Customer care confirms eligibility and provides the correct return address before shipment.
03
Inspection
Returned items are reviewed before refund approval.
04
Refund Issued
Approved refunds are issued to the original payment method after inspection.