How long does shipping take?
Most in-stock orders are prepared within two to three business days. Delivery timing depends on the shipping method selected at checkout and carrier scan activity.
Are natural stones identical to product photos?
No. Natural gemstone color, bands, inclusions, clarity, and pattern can vary. We select pieces to match the spirit of the product image while honoring natural variation.
Can I return an item?
Eligible unused and unworn items may be returned within the posted return window. Contact customer care with your order number before sending anything back.
How do I choose the right crystal?
Start with the format you will use most often, then choose by color or intention. You can also take the crystal quiz for a guided recommendation.
How should I care for gemstone jewelry?
Keep jewelry dry, avoid lotions and harsh cleaners, store pieces separately, and remove them before showering, swimming, exercising, or sleeping.
What if my order arrives damaged?
Send photos of the item, package, and shipping label as soon as possible. We will review the issue and help with the next step.
Still Need Help?
Send the care team your order number, product link, or question and we will reply with a clear next step.